Shipping, Returns & Refunds

Wine Returns & Refunds

We want you to be pleased with the wines you purchase from Aum Cellars. If you change your mind about a wine purchase, unopened bottles may be returned for a refund subject to the conditions below.

To be eligible for a return:

• The bottle must be unopened, unused, and in its original condition.
• The return must be requested within 30 days of delivery or purchase.
• Proof of purchase is required.
• Customers are responsible for all return shipping costs unless the wine was damaged, defective, or shipped incorrectly by Aum Cellars.
• Original shipping charges are not refundable.
• Wine must be returned using an appropriate shipping method that complies with applicable alcohol-shipping requirements.

Refunds will be issued to the original payment method after the returned wine has been received and inspected.

Please do not send wine back without first contacting Aum Cellars and receiving return instructions.

Damaged, Defective or Incorrect Wine

If your shipment arrives damaged, appears to have been compromised during shipping, or contains the wrong wine, please contact us as soon as possible.

Please include your order number and, when applicable, photographs of the bottle, packaging, and shipping damage.

If we determine that the wine was damaged in transit, defective, or shipped incorrectly, Aum Cellars will work with you to arrange an appropriate replacement or refund. Customers will not be responsible for return shipping costs when the return results from our error or qualifying shipping damage.

Do not discard damaged bottles or packaging until we have responded to your request, as the carrier may require photographs or other documentation.

Wine Shipping

Wine shipments may only be made to locations where Aum Cellars is legally permitted to ship.

The recipient must be 21 years of age or older, and an adult signature may be required upon delivery. Carriers will not leave alcohol shipments unattended when an adult signature is required.

We strongly recommend shipping wine to an address where an adult age 21 or older will be available to receive the package. A business address may be preferable when permitted.

Customers are responsible for providing a complete and accurate shipping address. Additional carrier charges resulting from an incorrect address, failed delivery attempts, refusal of a shipment, or requested address changes may be the customer's responsibility.

Shipping times are estimates and are not guaranteed.

Aum Cellars may delay wine shipments when necessary to protect the wine from extreme heat, freezing temperatures, severe weather, or other conditions that could adversely affect wine quality. When practical, customers will be notified of significant weather-related shipping holds.

Tasting & Winery Experience Refunds

Payments for wine tastings, tours, classes, pairing experiences, and other winery experiences are non-refundable.

Because our experiences are intimate and have limited availability, reserving a space prevents us from offering that space to another guest.

If you are unable to attend, please contact Aum Cellars as early as possible. At our discretion and subject to availability, we may allow a reservation to be rescheduled to another date.

Rescheduling is not guaranteed and does not create an entitlement to a refund.

Guests who do not attend their reservation or who arrive too late for the experience to reasonably be provided are not entitled to a refund.

If Aum Cellars must cancel an experience and cannot provide a reasonable alternative date, the affected payment may be refunded.

How to Request a Return

To request a return, refund, replacement, or report a shipping problem, contact Aum Cellars through the website and provide:

• Your name
• Email address
• Order number
• Wine(s) involved
• Reason for the request
• Photographs if the wine or shipment was damaged

We will review the request and provide instructions before any wine is returned.